Contact

Before submitting an enquiry, please check our FAQ section below for answers.

CUSTOMER SERVICE

Email us: contact@eyeofhoruscosmetics.com or call 1300 983 818

BLOGGER AND SOCIAL ENQUIRIES

Email us: cait@eyeofhoruscosmetics.com We always love hearing from you and welcome all enquiries but please note, due to the considerable number of requests we receive each week for sponsorships and collaborations, unfortunately we cannot reply and fulfil all requests. Eye of Horus Cosmetics review each and every email that comes to us and will be in touch if the opportunity is of interest.

DISPATCH ENQUIRIES

Email us: dispatch@eyeofhoruscosmetics.com

FREQUENTLY ASKED QUESTIONS (click to read more)

How do I become a member?

Becoming a member is easy. Click to create a new account here. It only takes a minute to become a VIP Goddess and you'll receive:

  • A super-fast checkout process
  • The ability to track and view your orders
  • Store multiple shipping addresses
  • Plus you'll receive VIP discounts all our special offers before anyone else hears about it.

How do I reset my password?

Your username is always your email address. If you’re unsure which email address you used to register, you can email our customer service team. If you’ve forgotten your password you can reset it here.

What if the products do not meet my expectations or are damaged in transit?

We want you to be completely satisfied with your purchase. Please refer to our returns page for more information. Please note: When ordering, please choose your product shades carefully as we do not offer refunds for the incorrect colour choice.

How to Use the Promotional Code, e.g. 25% discount?

Select the product/s you wish to purchase and go to the Checkout Screen. You will note an ORDER SUMMARY, followed by an explanation of the SPECIAL OFFER. Below the Special Offer you will note the BLUE LINK (Have a Discount Code? Enter it here) for the Discount Code. *PLEASE ENSURE YOU APPLY THE DISCOUNT BEFORE PROCEEDING TO ENTER CREDIT CARD OR PAYPAL DETAILS.* Applying the Code will change the amount owed before proceeding with payment. *PLEASE NOTE: Our system cannot reverse a payment if you have proceeded without applying the Discount Code. It is our Policy that we cannot unfortunately provide a refund or discount if the Code has not been applied, however we are happy to honour the discount in a future purchase - please call head office on1300 938 818 or email contact@eyeofhoruscosmetics.com

What Payment Methods do you accept?

We accept Mastercard, Visa and PayPal. You can also pay using a number of other debit and credit cards by choosing "PayPal Express Checkout" as your payment method

How do I access my account

Once you have registered to become a member, you will receive an automated email confirming your personal details and password. You can log in here.

How do I track my order and order history?

After your order is placed, you will receive your order receipt number. You will also receive an email with details of your online purchase and a link to track the progress of your parcel. If you have any questions about the progress of your order please contact our head office and one of our friendly team members will be more than happy to assist you.

Can I change or cancel my order?

You may change or cancel your order as long as it has not yet been dispatched from our premises. You can check this by tracking your order using the link in your order confirmation email. If your order has not been dispatched but payment has been processed, we can change the order or place a full refund to your credit card. Please contact us ASAP to avoid disappointment

How do I become a Retailer?

Fill in the enquiry form here. Eye of Horus offers fantastic Retail opportunities – if you would like to talk to us about stocking Eye of Horus please call or email us 1300 938 818 or email contact@eyeofhoruscosmetics.com

What are the Key functions and benefits of Eye of Horus Products

Our products balance natural and organic ingredients where possible, with high performance. The quality and performance and safety of our product is our first priority, and we cannot provide unparalleled payoff and performance with 100% natural ingredients. However we have worked hard to ensure all ingredients are safe and non sensitizing. Eye of Horus have worked hard to source and establish relationships with manufacturers worldwide who can produce the long wearing, smudgeproof, low sensitising paraben free formulas of exceptional quality that we demand. Key Ingredients Ingredients in our products include Rice bran, Beeswax, Candellila and Carnauba Wax and Organic Castor Oil, Lavender Flower, Star Anise Extract, Evening Primrose Oil, and the revered ancient Egyptian Organic Moringa Oil, oil of the Pharaoh’s found in Tutankhamen’s tomb. Also known as “ The Tree of Life” as it was revered by the gods for its beautifying and regenerating power. The waxes used by the ancient Egyptians, allowed the eye makeup to “set”, and therefore not flake or run. Nurturing Moringa Oil nourishes, is high in antioxidants, making it ideal for sensitive eyes.

Ingredients Standard and Listing?

RA Cosmetics Pty Ltd Trading as Eye of Horus Cosmetics has an ethical mantra to ensure that no ingredient or finished product has been tested on animals. All our Products have been tested invitro in a medium of Soy Agar. We have signed certifications from all manufacturers to confirm that no ingredient and no finished product in our range have been tested on any animal. We have successfully undergone EU Compliance, which is the most thorough testing possible and requires our manufacturers to confirm they do not test on animals. We do not have a Halal Certification, but ensure that there is no by-product of any animal in our products, other than Beeswax in our Mascara and Eye Pencils. All ingredients have been sourced from sustainable and fair trading sources, where possible, including our Carnauba Wax from Brazil. There is no alcohol in any of our products, other than the gel component of our Dual Brow Perfect. Beeswax is the only animal derived product in any of our products, as we have not found a suitable or effective substitute. We continue to balance natural bases with high performance of our products and will not compromise on high performance and quality. There are No Parabens in any of our products

How are the pencils sharpened?

Due to wear the tip of your pencil will need sharpening. The pencil has beautiful soft waxes and the casing is soft as cosmetic Sharpener is best used to maintain the integrity of the product while sharpening it. Our Eye of Horus Cosmetic Sharpener is specifically designed to ensure a clean, defined point without breakage or splitting.

How do I remove EOH products?

It is best to remove the products with a cleanser and warm water. Due to the high wax and oil content in our products they can be removed with natural oils such as Olive Oil or Coconut Oil. The best way to remove is to heat a cleansing cloth like our Microfiber Cleansing Cloth and hold to the eye, the steam from the hot water will gently melt the waxes.

Are your finished products or ingredients tested on Animals?

RA Cosmetics Pty Ltd Trading as Eye of Horus Cosmetics has an ethical mantra to ensure that no ingredient or finished product has been tested on animals. We have signed certifications from all manufacturers to confirm that no ingredient and no finished product in our range have been tested on any animal. All our products have undergone and been assessed for EU Compliance which is the most stringent compliance testing on cosmetics and ensures No Animal Testing on any finished product or Ingredient. We do not sell our products into PRC 

Do you use Palm Oil in your products and if so where is it sourced from?

Eye of Horus has made a commitment to responsible sourcing of Palmitic Acid, a palm oil derivative ingredient. 100% of the Palmitic Acid used in our mascara is obtained through our supplier on the Malay Peninsula and has been certified sustainable by the Roundtable on Sustainable Palm Oil (RSPO). Sustainable Palm Oil plantations in areas that are not rain forests such as the Malay Peninsula, support local farmers, free the exploitation of indigenous communities, ensure sensitive rainforests are not deforested and endangered species are protected http://www.rspo.org/about/how-we-work

Is your Product Vegan?

Beeswax is the only animal derived product in any of our products, as we have not found a suitable or effective substitute. We continue to balance natural bases with high performance of our products and will not compromise on high performance and quality. We are working on a Vegan Organic Mascara which will have nourishing volumising qualities to be released 2016

Is Eye of Horus a Certified 100% Natural product?

Eye of Horus balances purity with performance. Our first priority is unsurpassed application, performance, non-sensitivity and long wearing. Our bases our products on natural ingredients, however it is not classified as 100% natural we do have some synthetic preservatives and lubricants to ensure performance safety and product longevity to the wearer

Why are there some slight changes in formulas at times?

Our formulations may show adjustments over time as new laws and regulations covering cosmetics ingredients arise. For example certain preservatives or colorants are not allowed in some countries and we continually work with our manufacturers to adjust and prepare formulations that meet the ever-changing current rulings on ingredients ensuring performance and safety, while staying true to the innate qualities and distinctions of our iconic products.


Enquiry Form

Contact us using the form below.


Phone

1 300 938 818

Headquarters
Suite 2, Level 1, 17 Lawson Arcade
Byron Bay, NSW
2481 Australia