Refunds & Returns

refund and return policy

All Eye of Horus products have been tested for safety and non-irritation, however, we recognise everyone is an individual and we cannot guarantee that there may not be an occasional reaction to our products. We accept that some individuals may have a reaction due to a number of issues beyond our control, including sensitivities personal to themselves.

Eye of Horus guarantees unsurpassed quality and integrity in our products. We offer a 100% money back guarantee of complete customer satisfaction within the first 30 days of purchase.

In the occasional event of manufacturing faults, or if not satisfied with the quality of product, we would replace the products at no cost to the customer within 30 days of purchase.

To return an item, please email contact@eyeofhoruscosmetics.com and our friendly Customer Service team will provide you with further instructions.

Please note: The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by Eye of Horus will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items.

If you believe that your purchase has a fault, please email our friendly Customer Service team at contact@eyeofhoruscosmetics.com with your order number and the details of the fault. Our team will happily assist you further.

international refund and return policy

Eye of Horus will accept international returns for goods in accordance with our returns policy. Please note: Eye of Horus is not responsible for any custom or duty charges incurred to receive the goods. Any charges incurred will be deducted from your final refund. We recommend using a traceable deliverable method and taking note of your tracking number as Eye of Horus cannot accept responsibility for any items that are lost in transit. The cost of return shipping is at the customer’s expense and is non-refundable.