If you require assistance with colour matching or have any questions please email our Customer Support team before placing your order (contact@eyeofhoruscosmetics.com) who will happily assist you. Returns will be assessed by our team before your refund or exchange is processed. Refunds will be made back to the original payment method, and may take up to 3-5 business days. 

To initiate a return please email contact@eyeofhoruscosmetics.com and our friendly Customer Service team will provide you with further instructions. 

Please note: The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by Eye of Horus will not be issued a refund or replacement. We also recommend that customers ask for proof of postage at the time of posting returned items. 

Faulty Items

In the occasional event of manufacturing faults Eye of Horus will replace the product/s at no cost to the customer within 30 days of delivery or in-store purchase.If you believe that your purchase has a fault, please email our friendly Customer Service team at contact@eyeofhoruscosmetics.com with your order number and the details of the fault. Our team will happily assist you further. You may be asked to return your faulty product to Eye of Horus for assessment, and we will provide you with a prepaid shipping label if so. 

Allergic/Skin Reaction

All Eye of Horus products have been tested for safety and non-irritation, however, we recognise everyone is an individual and we cannot guarantee that there may not be an occasional reaction to our products. We accept that some individuals may have a reaction due to a number of issues beyond our control, including sensitivities personal to themselves.Eye of Horus offers a 100% money back guarantee of complete customer satisfaction within the first 60 days of delivery or in-store purchase for customers who have had an allergic or skin reaction. This includes products purchased during a sale or promotion. 

Each product has the full ingredients listed on our website. If you require assistance or have any questions about the ingredients listed please contact our Customer Service team on contact@eyeofhoruscosmetics.com. If you have a pre-existing skin condition we request that you seek medical advice before purchasing. 

To initiate a return please email contact@eyeofhoruscosmetics.com and our friendly Customer Service team will provide you with further instructions. 

Please note: The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by Eye of Horus will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items.

INTERNATIONAL REFUND & RETURNS POLICY

Eye of Horus will accept international returns for goods in accordance with our returns policy above. 

Please note: Eye of Horus is not responsible for any custom or duty charges incurred to receive the goods. Any charges incurred will be deducted from your final refund. We recommend using a traceable deliverable method and taking note of your tracking number as Eye of Horus cannot accept responsibility for any items that are lost in transit. The cost of return shipping is at the customer’s expense and is non-refundable. 

To initiate a return please email contact@eyeofhoruscosmetics.com and our friendly Customer Service team will provide you with further instructions.